“Thailand has always been an important market for us,” explains Ralf Schmidt, Head of Global Lifetime Service Wood & Recycling at DIEFFENBACHER. “We’re reflecting this by extending our range of services, particularly our Lifetime Service, to support our customers’ plant operations, but also through commissioning, modernization, consulting, audits and spare parts supply. Our goal is to be the best possible partner for our customers’ success,” Schmidt continues.
The expanded DIEFFENBACHER team for Thailand includes two technologists, two electricians, a mechanic and an administrative employee. DIEFFENBACHER TH Ltd. is a subsidiary of DIEFFENBACHER Asia Pacific SDN. BHD., based in Kuala Lumpur, Malaysia. “Our 28 employees serving Southeast Asia give us an extremely strong foundation for supporting our customers and partners in the region,” says Andy Müller, Managing Director of DIEFFENBACHER Asia Pacific.
“These investments in our Thailand site are a clear signal of our long-term commitment to customers here. For us, business relationships don’t end with the sale of a new plant or machine. That’s just the beginning, and they grow stronger with every new service and modernization project. This explains how we’ve built so many trusting partnerships in Southeast Asia over the years,” says Müller. “Our new capabilities in Thailand offer even more comprehensive support to these partners throughout the life cycle of their plants,” he concludes.
